Skip to main content

FAQs - Ordering

Will I be billed before seeing a proof?

Our AutoFlight proofing system allows for you to upload a file and view a proof before payment is made for your order. However, if 24 hour proof is selected or is the only option for your product, you must complete payment first. After completing payment you will receive an upload link on the confirmation page and through your My Account page.

Please note that we accept credit/debit cards, bank certified checks, and money orders for all order payments. Personal, corporate, or any non-bank certified checks cannot be accepted.

Will I be charged sales tax?

All orders being shipped to Massachusetts; Ohio; and Arizona addresses are subject to the prevailing sales tax. If your business, corporation, or company is tax exempt, click here to download the necessary form for your state and fax this completed form and your tax exempt certificate to 1-617-269-5080.

Please make sure we receive this information prior to placing your order, so we can set your account up as tax exempt, avoiding your order from being charged sales tax. 

• The rate used in Massachusetts for all internet sales is 6.25%. 

• The rate used in Ohio for all internet sales is 7.75%.

• The rate used in Arizona for all internet sales is 8.3%.

Please note that all Mailing Services orders are subject to the Ohio sales tax of 7.75%

How do I change my shipping?

If you have already paid for your order and must make a shipping change, please contact Customer Service at 800-844-0599 between the hours of 9:00am and 8:00pm Eastern Standard Time. Due to the fast nature of our turnaround it is important you notify us of the shipping upgrade as soon as possible.

Please note that we cannot ship to a P.O. Box because of the size and weight of the packages.

Can you ship outside of the United States? can ship to the US and Canada.

From the drop down menus provided, select the product you would like to ship; the product size; and the quantity needed.  Then click International and enter in a valid address for up to date rates.

How do I get my tracking numbers?

On the day that your order ships from the production facility, tracking numbers will be sent to the same email address that was used to place your order. While every attempt is made to deliver your tracking numbers, email is not a 100% accurate method of delivery. Alternatively, you can log in to your My Account to track the progress of your shipment. 

*Please also note that the tracking number will take 24 hours to activate.

To aid with the electronic delivery of your tracking numbers, please be sure to add the email address to your Address Book or approved sender list.

What is blind shipping?

Blind shipping is when we ship your order using a return address that you provide, instead of using our address. This way, as far as your client is concerned, you are the printer. All blind shipping orders are shipped in a plain box with no advertisements, promotions, or packing slips packed with your order.

Do you offer payment terms?

A credit/debit card; PayPal; or a bank certified check or money order are the payment methods accepted for all orders.  Personal; corporate; or any non-bank certified checks cannot be accepted. takes great pride in its method of security and online ordering communication with our customers. Your order is 100% secure and your credit card information is safe with our online e-commerce system.  We have chosen VeriSign verification and encryption for your safety.  All credit/debit card and PayPal payments will be billed immediately upon order placement. 

For customers who are pre-qualified to receive additional discounts based upon monthly sales volume, and who desire some form of credit payment terms, it is necessary to fill out a credit application. Once we receive a completed application as well as review your payment history, we will notify you of our decision to offer extended terms. 

Please contact a Partner Services Professional at for additional information.

Do you accept purchase orders?

Yes, but we are only able to accept purchase orders from schools, universities, and government agencies. In these cases, you must complete a credit application, which can be obtained by contacting a Customer Care Associate by calling 1-800-844-0599.

Then simply create a customer account on our website by clicking on the My Account link. Once the application is completed, you can fax it along with the purchase order on university or agency letterhead and your customer account email to 1-617-269-5080 or mail this information to:
ATTN: Finance
159 Thomas E Burgin Parkway
3rd Floor
Quincy, MA 02169

Once we have reviewed and approved the application, your customer account will be set to payment via purchase order. When you place your order online you will be prompted to enter in the purchase order number during the Billing phase of the process.

Payment will need to be received within 30 days of receipt of the invoice, which you will receive via email once you complete the order.  Payment can be made in the form of a bank certified check or money order. Please be sure to include the order number(s) on the payment.

Will I be receiving an invoice?

Once you complete your online order you will automatically receive a PDF invoice via email along with your order confirmation email.  Please be sure to add the email address to any spam blocking software that you may have activated.

What are the turnaround times for all of your products?

Unlike anyone else in the printing industry, we guarantee our turnaround to be 48 hours. However, there are a few conditions that need to be met. Please visit our 48 Hour Guarantee page for complete details.

All times quoted begin from the day you approve your proof.  Email Proofs are received within the same business day that files are received but this is not guaranteed.   

You also have the option to receive an instant proof online by uploading your PDF, JPG, TIF, BMP or flattened PSD files to our AutoFlight System. AutoFlight Supports both MAC and PC with no software to download. 

All proofs approved by 8:00 p.m. EST will go to print that evening.  Proofs approved after 8:00 p.m. EST will go to print on the next business day.

If you are placing your order after 8:00 p.m. EST, on the weekend or on a holiday, please be aware of our business hours and plan your expected turnaround accordingly.  If you are placing this order after the 8 p.m. EST deadline, your order will be processed the very next business day and all delivery times (proof; print date; ship date; etc.) begin from the date your order is processed.

Can I do split shipments to multiple addresses?

Yes, you can do split shipments to multiple addresses. When placing your order, you will come to the Shipping & Handling screen.  On the left side of the screen you’ll see it asks you where to ship your order.  On the bottom left hand side you will see a radio button for Multiple Addresses. Select this button and click continue to go on to the next page to set up your multiple shipping addresses and to receive your shipping quote.

Do you ship to Canada?

Yes, we do ship to Canada. Please contact Customer Service at 800-844-0599 to assist with placing your order.