Due to the very quick nature of our business, we process orders as soon as they are approved. As a result, no cancellations or refunds are available on orders where a proof has been approved.
In the case of a cancellation on an order where no files have been prepared for printing and no online proof has been sent, a $10.00 processing fee will be charged for printing only jobs.
In the case of a cancellation on an order where we have already pre-flighted files and have provided an online proof a $25.00 processing fee will be charged.
An additional $35.00 processing fee will be charged for Mailing Services orders where we have already processed the mailing list.
If you need to cancel an order you have placed, please call 1-800-844-0599 to speak with a Customer Relations Specialist Monday through Friday, 9 am to 8 pm EST.