Canceling an Order/Job
Due to the very quick nature of our business, we process orders as soon as they are approved. As a result, no cancellations or refunds are available on orders where a proof has been approved.
A processing fee will be charged on the following situations:
- In the case of a cancellation on an order where no files have been prepared for printing and no online proof has been sent, a processing fee will be charged for printing only jobs.
- In the case of a cancellation on an order where we have already pre-flighted files and have provided an online proof a processing fee will be charged.
An additional processing fee will be charged for Mailing Services orders where we have already processed the mailing list.
If you need to cancel an order you have placed, please call 1-800-844-0599 to speak with a Customer Relations Specialist Monday through Friday, 9 am to 8 pm EST.